Shipping Policy

Orders are ordinarily processed within 24–48 business hours after acceptance. Orders placed at weekends or on public holidays are processed on the next business day.

We currently ship to:

• United Kingdom
• Italy
• Germany
• Sweden
• Denmark
• Norway
• Other supported European destinations

• United Kingdom — 3–7 business days after processing.
• European destinations — 5–10 business days after processing.
• Delivery times are estimates rather than guaranteed dates.

Free shipping to supported destinations.

Some products may be dispatched by external suppliers or fulfilment partners on our behalf.

Orders containing several items may arrive in more than one parcel and may be delivered on different days.

Where tracking is available, we will email tracking details after dispatch. Please see our Track Order page for current status.

Please ensure that the delivery address, contact name, telephone and postcode are correct at checkout. We are not responsible for delays caused by incomplete or incorrect addresses.

Carriers may attempt delivery more than once or leave a delivery notification. Please follow the carrier’s instructions to arrange redelivery or collection.

Carrier delays, weather, industrial action, customs procedures and similar events can affect delivery. We will try to keep you informed where possible.

If your parcel has not arrived within a reasonable period after the estimated window, please contact customer support so that we can investigate with the carrier.

If a parcel arrives visibly damaged, please retain the packaging and contact support with photographs so we can assess the situation.

Customs procedures can cause delays. Import taxes, customs charges or handling fees may apply in non-EU destinations and are the responsibility of the recipient where they arise.

Norway is not an EU member state. Orders to Norway and other non-EU destinations may be subject to import taxes, customs duties and handling fees. We cannot guarantee duty-free delivery.

If a parcel is returned to us as undeliverable, we will contact you to arrange redelivery or a refund of the product amount in accordance with applicable law.

For any shipping question please use our contact form.