Complaints Procedure

We aim to resolve complaints fairly, promptly and courteously.

• Email support@novenzaventuresltd.com.
• Telephone +44 (745) 125-0983.
• Postal correspondence to the registered office, clearly labelled “Complaint — formal correspondence only”: 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.

• Your name and preferred contact details.
• Your order reference where applicable.
• A clear description of the issue and the outcome you are seeking.
• Any supporting information (dates, correspondence, photographs).

We aim to acknowledge complaints within two business days of receipt.

We will review the information provided and may contact you for further detail as required.

We will provide a substantive response as soon as reasonably possible, based on the nature and complexity of the complaint.

If we are unable to resolve a complaint to your satisfaction, we will explain the further steps available under the applicable consumer law.

This procedure does not affect your statutory rights.

See our Contact page for our standard support channels.