Privacy Policy

The data controller is NOVENZA VENTURES LTD, registered in England and Wales under company number 17347943, registered office 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.

This policy applies to information processed through novenzaventuresltd.com and related customer communications.

Please contact us at support@novenzaventuresltd.com or on +44 (745) 125-0983.

• Identity data — name and customer reference.
• Contact data — email, telephone, delivery and billing address.
• Transaction data — purchases, refunds, payment status and product details.
• Payment-related data — payment method type and transaction reference. Full card information is normally handled by the configured payment provider rather than stored directly by Novenza.
• Technical data — IP address, browser, device, session information and security logs.
• Preference data — language, currency, cookie choices and marketing preferences.
• Communication data — emails, support requests, complaints and return communications.

Information provided when you place an order, create an account, subscribe to our newsletter, contact customer support or otherwise interact with the website.

Certain information is collected automatically when you visit the website, including technical data described above. See our Cookie Policy.

Order details are used to fulfil, deliver, invoice and support your purchase, and to meet related legal and accounting obligations.

Payment data is processed by the payment provider used at checkout. Novenza receives limited transaction status information necessary to fulfil the order.

Messages sent to customer support are used to respond to your query, resolve issues and improve service quality.

Where you have opted in, we may send occasional product and offer emails. You may withdraw consent at any time.

Technical data supports security, fraud prevention and site performance.

• To take, fulfil and support your orders.
• To provide customer service.
• To operate, secure and improve the website.
• To send marketing you have opted into.
• To meet legal, accounting and regulatory obligations.

Contract

• Processing orders, providing customer service, arranging delivery, handling returns.

Legal obligation

• Accounting records, fraud prevention where legally required, responding to authorities, consumer-law obligations.

Legitimate interests

• Website security, service improvement, fraud detection, business administration, defending claims.

Consent

• Optional marketing, non-essential cookies where required, optional personalised communications.

Where enabled at checkout, information is shared with the relevant payment provider strictly to process the transaction.

Delivery and fulfilment partners receive the information required to prepare and dispatch your order.

Carriers receive delivery information required to complete the delivery.

Depending on the services configured, we may use hosting, analytics, communications, fulfilment and delivery providers under written arrangements that require appropriate data-protection measures.

We may share information with legal, accounting or insurance advisers where necessary and proportionate.

Where required by law, information may be disclosed to public authorities, courts or regulators.

Where the services configured for our operations involve transfers outside the UK or EEA, we take steps required by applicable law to protect the information.

We apply appropriate technical and organisational measures to protect personal information. No online system is entirely free of risk.

• Order and accounting records — retained for the legally required period.
• Support communications — retained while necessary to resolve issues and defend claims.
• Marketing consent — retained until withdrawal or suppression.
• Cookie preferences — retained for a reasonable period, currently six months.
• Technical security logs — retained according to security needs.

• Access to your personal information.
• Correction of inaccurate information.
• Erasure, where applicable.
• Restriction of processing, where applicable.
• Objection, in certain cases.
• Portability, where applicable.
• Withdrawal of consent, at any time.

Individuals may also have the right to complain to the UK Information Commissioner’s Office. We encourage customers to contact us first so that we can try to address their concerns. See our Complaints procedure.

Our services are directed at adults and are not intended for children.

We do not make decisions producing legal or similarly significant effects based solely on automated processing.

We may update this policy from time to time. The revised version applies from the “Last updated” date at the top of this page.

Email support@novenzaventuresltd.com.